At Khalid Farms, we aim to provide quality products and a reliable shopping experience. If there is an issue with your order, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

Eligible Returns

Returns may be requested if:

• You received the wrong product.
• The product arrived damaged or defective.
• An item is missing from your order.

Non-Returnable Items

For safety and hygiene reasons, we do not accept returns for opened or used products, items damaged through misuse or improper storage, change-of-mind requests, or products returned without prior approval.

Refunds & Exchange

Approved returns will be inspected before a refund is processed. Refunds may be issued by bank transfer, digital wallet, or Khalid Farms store credit, as mutually agreed. Approved refunds are generally processed within 10 business days.

Wrong, damaged, or defective products may be replaced without additional product or return shipping charges, subject to availability.

Order Cancellation & Shipping

Orders may be cancelled before dispatch. Once shipped, cancellation is not possible. If the return is due to a Khalid Farms error, we cover the applicable return shipping cost. Other approved returns may be subject to customer-paid return charges.

Contact Us

Email: info@khalidfarms.com
WhatsApp: 03338758838

Please include your order number, contact details, and a brief description of the issue.